Payment Policy

Payment Policy

Last Updated: July 2026

At ZeroSlip, we are committed to providing a secure and convenient checkout experience for all customers.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Maestro

All payments are securely processed through our payment providers using industry-standard encryption and security measures. through secure payment gateways. card issuer or bank for assistance.

Payment Processing

All orders must be paid in full before they are processed and dispatched.

Once your payment has been successfully authorized, you will receive an order confirmation email containing your order details. Orders cannot be processed until payment has been successfully completed.

Payment Security

Your security is important to us.

All transactions are processed through secure, encrypted payment gateways that comply with industry security standards. ZeroSlip does not store or have direct access to your complete payment card information. Payment data is handled securely by certified payment providers.

Currency

All orders are processed in the currency displayed at checkout.

If you are purchasing from outside the United Kingdom, your bank or payment provider may apply currency conversion rates or additional fees. These charges are determined by your financial institution and are outside of ZeroSlip's control.

Failed or Declined Payments

If your payment is declined, please verify:

  • Card details are entered correctly
  • Sufficient funds are available
  • Billing information matches your payment method
  • Your bank has not blocked the transaction

If the issue continues, please contact your bank or card provider for assistance. Orders with unsuccessful payments will not be processed.

Fraud Prevention

To protect our customers and business, ZeroSlip reserves the right to review, hold, verify, or cancel any order that appears suspicious or potentially fraudulent.

Additional identity or billing verification may be requested before an order is approved and dispatched. Orders suspected of unauthorized or fraudulent activity may be cancelled and refunded.

Taxes and Duties

Any applicable taxes will be calculated and displayed during checkout where required by law.

For international orders, customers may be responsible for customs duties, import taxes, or other fees imposed by their local authorities. These charges are not controlled by ZeroSlip and are the responsibility of the customer.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank or payment provider. Please refer to our Refund Policy for full details regarding returns, cancellations, and refund eligibility.

Chargebacks and Payment Disputes

If you believe there is an issue with a payment, we encourage you to contact us before initiating a chargeback or dispute through your bank.

Our support team will work to resolve payment-related concerns as quickly as possible.

Contact Information

ZeroSlip
6 Gardeners Place
Canterbury, CT4 7TR
United Kingdom

Email: support@zeroslip.co.uk
Phone: +44 7988 583111

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

For any questions regarding payments, billing, or transactions, please contact our customer support team.