Return & Refund Policy

Zero Slip Supplier Last updated: 7/13/2026

At Zero Slip Supplier, your satisfaction matters to us. This Return & Refund Policy explains how you can return or exchange an item you purchased from us, and how refunds are processed. This policy applies to orders shipped within the United Kingdom.

1. Returns & Exchanges

We accept returns for both defective and non-defective products. If you are not satisfied with your purchase for any reason, or if your item arrives damaged or faulty, you may return it under the terms below.

We also accept exchanges for example, if you'd like a different product, size, or colour.

2. Return Window

You have 30 days from the date of delivery to request a return or exchange. After 30 days, we are unable to offer a refund or exchange.

3. Product Condition

To be eligible for a return, items must be new and unused, in their original packaging, with all labels attached and no signs of installation, cutting, or wear. Products that have been installed, cut to size, or altered are not eligible for return unless they arrived defective.

4. How to Start a Return

To start a return or exchange, please contact us at:

• Email: sales@zeroslipsupplier.com
• Phone: +44 1634 944005
• Contact form: zeroslipsupplier.com/pages/contact

Please include your order number, the item(s) you'd like to return, and the reason for the return. We will then send you a prepaid return label and instructions on how to send your item back to us by mail.

5. Return Shipping

A return shipping label is included in your original package at no extra cost to you. Simply attach the label to your return parcel and send it back to us by mail using the carrier indicated on the label.

6. Restocking Fee

There is no restocking fee. You will not be charged any fee for returning an eligible item.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email that it has been received. If your return is approved, your refund will be issued to your original method of payment within 7 days of us receiving the returned item. Please note your bank or card provider may take a few additional days to post the refund to your account.

8. Exchanges

If you'd like an exchange rather than a refund, let us know when you start your return. Once we receive your original item, we'll ship your replacement item at no additional cost (subject to availability).

9. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the item and packaging, so we can quickly arrange a replacement, exchange, or refund.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Zero Slip Supplier 26 Chester Close, Rochester, ME2 2QX, United Kingdom Email: sales@zeroslipsupplier.com Phone: +44 1634 944005 Hours: Monday–Friday, 9 AM–6 PM (GMT+00:00) London

This policy is provided for general informational purposes and does not constitute legal advice. Zero Slip Supplier reserves the right to update or modify this policy at any time without prior notice. We recommend consulting a legal professional to ensure this policy meets all applicable UK consumer protection laws, including the Consumer Contracts Regulations 2013.

Business Information

If you have any questions regarding returns or refunds, please contact our support team and we will be happy to assist you.