Privacy policy

At ZeroSlip, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order details and purchase history

Technical Information

  • IP address
  • Browser type and device information
  • Website usage data
  • Cookies and tracking information

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders
  • Manage payments and transactions
  • Provide customer support
  • Communicate regarding orders and inquiries
  • Improve our products and services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional communications (only where permitted)

3. Payment Information

All payments are processed securely through trusted third-party payment providers. ZeroSlip does not store complete credit or debit card information on its servers.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze website traffic
  • Enhance the shopping experience
  • Support advertising and marketing activities

You may disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, trade, or rent your personal information.

We may share information with trusted third parties, including:

  • Shopify and related service providers
  • Payment processors
  • Shipping and courier companies
  • Analytics providers
  • Marketing service providers
  • Government authorities where required by law

These parties only receive information necessary to perform their services.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce our agreements

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable
  • Request a copy of your personal information

To exercise these rights, please contact us using the details below.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

ZeroSlip
📍 6 Gardeners Place, Canterbury, Kent, CT4 7TR, United Kingdom
📞 +44 7988 583111
✉️ Sales@zeroslip.co.uk

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

By using our website, you agree to the terms outlined in this Privacy Policy.