Terms of service

Welcome to ZeroSlip. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

These Terms are governed by the laws of England and Wales and are intended to comply with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. About Us

ZeroSlip
6 Gardeners Place, Canterbury, Kent, CT4 7TR, United Kingdom

Email: Sales@zeroslip.co.uk
Phone: +44 7988 583111

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years old.
  • You are legally capable of entering into binding contracts.
  • The information you provide is accurate and complete.

3. Products

We make every effort to display our products, colours, specifications, and descriptions accurately. However, slight variations may occur due to screen settings, manufacturing updates, or product improvements.

All product dimensions, images, and specifications are provided for guidance only.

4. Orders and Contract Formation

When you place an order, you will receive an email acknowledging receipt of your order.

A legally binding contract is formed only when we accept your order and dispatch the products. We reserve the right to refuse or cancel orders for reasons including:

  • Product unavailability
  • Pricing errors
  • Suspected fraud
  • Payment authorization failure

This approach is commonly used in UK e-commerce terms.

5. Pricing and Payment

  • All prices displayed on our website are in GBP (£).
  • Prices may be changed without notice.
  • Payment must be received before products are dispatched.
  • We reserve the right to correct obvious pricing errors before accepting an order.

6. Delivery

Delivery times shown on our website are estimates only.

We are not liable for delays caused by:

  • Courier services
  • Weather conditions
  • Customs processes
  • Events beyond our reasonable control

Risk in the products passes to you upon delivery.

Ownership of the products transfers once full payment has been received.

7. Consumer Cancellation Rights

If you are purchasing as a consumer within the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

To exercise your cancellation rights, you must notify us in writing before the cancellation period expires.

Returned products must be unused and returned in a resaleable condition where reasonably possible.

8. Faulty, Damaged, or Incorrect Goods

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

If a product is:

  • Faulty
  • Damaged upon delivery
  • Not as described

Please contact us as soon as possible and provide photographs where applicable.

Where required by law, we will offer an appropriate remedy, which may include:

  • Repair
  • Replacement
  • Refund

9. Returns

Returns must follow our Returns and Refund Policy.

Customers are responsible for ensuring returned goods are adequately packaged to prevent damage during transit.

We recommend using a tracked delivery service.

10. Website Use

You agree not to:

  • Use the website unlawfully
  • Attempt unauthorized access to our systems
  • Introduce viruses or malicious software
  • Copy or reproduce website content without permission

We may suspend or terminate access where misuse is suspected.

11. Intellectual Property

All website content, including:

  • Logos
  • Product images
  • Graphics
  • Text
  • Branding

remains the property of ZeroSlip or its licensors.

No content may be copied, reproduced, or distributed without prior written consent.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any rights that cannot legally be excluded under UK law

Subject to the above, our liability shall be limited to the purchase price paid for the relevant product.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal information.

14. Changes to These Terms

We reserve the right to amend these Terms at any time.

Updated versions will be published on this page and become effective immediately upon posting.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

16. Contact information

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

ZeroSlip
📍 6 Gardeners Place, Canterbury, Kent, CT4 7TR, United Kingdom
📞 +44 7988 583111
✉️ Sales@zeroslip.co.uk

Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed